BOOKING TERMS AND CONDITIONS
- to be completed by all adult guests on arrival -
GENERAL POLICIES
CHECK-IN / CHECK-OUT POLICIES
Check-In Time 01:00 PM | Check-Out Time 11:00 AM
ALL-INCLUSIVE
Three a la carte meals are provided daily, along with snacks and popular alcoholic and soft drinks. Only food and drink provided by JARA are permitted to be consumed on site during your stay. All consumable items are subject to availability. PREMIUM COLLECTION sold separately. Customers are respectfully advised to finish all food and drink ordered before reordering - ensuring you only order as much as you are able to consume. Restrictions apply. Management reserves the right to refuse service without reason.
Alcoholic beverages are served from 12:00 NOON - 12:00 MIDNIGHT, daily.
Corkage is available on selected spirits and wines. Guests are required to email ahead should they wish to pay for corkage on their own alcohol. Note: no refunds are provided for [unused] corkage payments.
DAILY SCHEDULE
8:30am – 10:30am Breakfast
1pm-3pm - Lunch
4:30pm - Sweet Treats
6:30pm - Sundowners
7pm-9pm - Dinner
9pm - Fire Pit
Midnight - Lights out
POWER GUIDELINES
Museyo has no grid power. We run on a mix of generators and solar and power. All lights and plugs for small devices will run around the clock. All rooms have rechargeable fans.
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Air-Conditioners and Water Heaters will operate between the following times for your comfort: 5pm-7pm and 9pm – 10am
QUIET HOURS
12midnight to 8AM. If you become aware of a disruptive guest, please contact Reception staff immediately by room intercom or in person. Televisions, voices, and media devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in halls.
CHECK-IN / CHECK-OUT
Unless otherwise stated in the specific rate plan terms & conditions, check-in time is after 1PM and check-out time is 11AM. For early arrival before 1PM, it is recommended to pre-book early check-in. JARA may accommodate late check-out after 11AM for an additional fee; subject to room availability.
REQUESTS
All requests entered sent at the time of booking are subject to availability and JARA bears no responsibility should it be unable to fulfil certain requests.
ROOM OCCUPANCY
The total number of occupants in a room, including children, shall not exceed three people.
If you have any questions regarding JARA's Maximum Occupancy Policy, our staff will be happy to explain in detail. Please also note that JARA reserves the right to refuse entry to any additional guest exceeding the maximum occupancy allowed for that room type.
CHILDREN
JARA allows a child up to two years of age to stay for free. Baby cots are complimentary upon request and subject to availability. Children aged six to 17 years old are charged at N42,000 excluding 5% consumption tax and 7.5% VAT, daily (small bed provided, subject to availability) and food menu available.
AGE REQUIREMENT
Guests must be 18 years or older with photo identification at check-in. Guests under the age of 18 must be accompanied by an adult. JARA reserves the right to check photo identification.
WiFi ACCESS
Access to our WiFi is free for registered guests. The hotel WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on location. JARA BEACH RESORT assumes no liability for guest use.
DAMAGE TO HOTEL PROPERTY
JARA reserves the right to charge guests the cost of rectifying damage or soiling, caused by accidental, deliberate, negligent or reckless act of the guest to JARA's property or structure.
SAFE DEPOSIT BOX
Guests are encouraged to keep their valuables in the in-room safe. JARA shall not be liable for the loss of money or other personal valuables during your stay.
PARKING
Staying guests are limited to one complimentary parking space daily.
PETS
JARA maintains a strict no-pets policy on its premises except for guide dogs.
PROHIBITED ITEMS
The following items are not permitted in JARA's premises:
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Animals of any kind, except guide dogs
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Flammable, explosive or otherwise hazardous materials
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Objects emitting a foul odour
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Unregistered firearms or other weapons
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Objects of an unusually large size or in unusually large quantities
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Articles related to use in gambling, prostitution, smuggling or other illicit acts
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Illegal drugs or other articles, the possession of which is prohibited by the laws of Nigeria.
JARA reserves the right to refuse entry to any guest found to be in possession of prohibited items. Guests shall be solely liable and responsible for all loss financial or otherwise, and damage that may be caused by such items.
PHOTOGRAPH'S AND VIDEOGRAPHY
Using photographs and videos taken in the hotel for commercial or public purposes is strictly prohibited. Those who do so will be subject to prosecution. Any professional shoots would need to be prior discussed and agreed to. i.e. music videos, brand shoots, product endorsements etc.
FIRE SAFETY POLICY
The resort is fully equipped with smoke detectors, fire safety information in the guest room welcome book including emergency evacuation plans. Please review this important information.
VISITORS
To maintain an exclusively inclusive experience, JARA operates no walk-in guest policy for regular single/ multi-room paying. Our Day Pass is available, if booked and paid for in advance. Guest are permitted for weddings/ private (full-house) bookings, where all visitors are required to register on arrival at the Reception and are requested to leave the premises by 12midnight latest.
CCTV
CCTV systems operate in the resort's communal areas. Video surveillance is carried out for the guests’ and staff’s personal security and to ensure the high standard of service.
LOST AND FOUND
JARA expects guests to do a thorough check of their rooms and communal areas before leaving the property to ensure no items/ personal possessions have been left. JARA will make efforts via email to contact the guest if it becomes aware of anything that has been left, within 24 hours. It is the responsibility of the guest to retrieve any item(s) from JARA. If any item remains at JARA for more than 30 calendar days since the date of departure and no attempts have been made to retrieve the item, JARA will donate or destroy the item.
HEALTH AND WELL-BEING POLICIES
EXCESSIVE NOISE AND PARTIES
To ensure all guests enjoy the comfort and safety of the facilities we offer, JARA upholds a strict zero tolerance policy towards commotion, excessive noise and parties. Any person found to be on our premises creating excessive noise or otherwise causing a disturbance will be requested to leave the resort without refund.
INAPPROPRIATE BEHAVIOUR
Should any action by a guest, may it be towards our staff or otherwise, be deemed inappropriate by JARA, or if any inappropriate behaviour is brought to attention, JARA reserves the right, after the allegations have been investigated, to take action against the guest which may result in, but not limited to, being asked to leave without a refund for any services incurred.
SMOKING
Smoking is only permitted in designated areas of the resort as well as on bedroom balconies (only). There will be a N100,000 fee for thorough cleaning services charged to guest who chooses to smoke in a bedroom or indoor area, to restore it back to its original condition. The use of shisha, marijuana and other illegal drugs is strictly prohibited.
IMPORTANT
Please be informed that JARA BEACH RESORT will not take any responsibility for and products/ services being offered or provided by external providers outside of the resort. The resort does not take any liability for accidents or other exceptional incidents in connection with the above mentioned services respectively.
EMAIL MARKETING
By submitting your booking request, you agree for Jara Beach Resort to add you to an infrequent email marketing list - where we'll inform you of any exciting changes. Should you not wish to receive, simply unsubscribe.
PAYMENT POLICIES
CURRENCY AND TAX
Rates are in Nigerian Naira (NGN) and exclude 5% consumption tax and 7.5% VAT, unless indicated.
PAYMENTS
Bookings are only confirmed upon fully payment, prior to your arrival.
THIRD-PARTY BOOKING SOURCES
In the case of cancellation or modifications to reservations made through sources other than directly with JARA BEACH RESORT or its own website, the resort recommends that guests first contact their source of booking for assistance before approaching resort staff.
JARA BEACH RESORT | CANCELLATION POLICY
**BOOKINGS ARE NON-REFUNDABLE, BUT ARE TRANSFERABLE**
ALL BOOKING REQUESTS (NEW AND AMENDMENTS) ARE STRICTLY HANDLED VIA THIS WEBSITE AND SUBSEQUENTLY VIA EMAIL ONLY.
If for any reason you need to postpone your reservation, the following timelines apply. With notice provided, your booking can be transferred, once at no additional cost, to a future date within three calendar months of the original scheduled arrival date:
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Day Passes - 48 hours notice required (prior to 12noon two days before)
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One Room - 48 hours notice required (prior to 1pm two days before)
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Two Rooms - 72 hours notice required (prior to 1pm three days before)
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Three or Four Rooms - 96 hours notice required (prior to 1pm four days before)
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Five or All Rooms - One week's notice required (prior to 1pm seven days before)
If a request to postpone is received within the above required notice period:
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For Day Pass visits, your booking will not be transferable to a later date, but can be transferred to another name/ group for use [only] - or booking will be lost.
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For overnight visits, a cancellation charge will apply, which will be equal to your first night room rate.
Should you wish to transfer beyond three months, a fixed N25,000 fee will apply.
Should you wish to transfer for a second time (or more), a fixed N25,000 fee will apply for each change request.
If a refund is provided - due to a double-booked date, or guest names not being forthcoming for example, refunds will be provided subject to a N5,000 admin and handling fee. Refunds will be provided within three working days.
JARA BEACH RESORT is not responsible for weather conditions, personal emergencies, or schedule changes.
NO SHOW CHARGES
We will keep your room available for the duration of your booking should you fail to check in on the scheduled arrival date. The room will be treated as paid for and occupied.
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This is a non-exhaustive list of general policies upheld by JARA BEACH RESORT. Should you require any clarification on terms not stated here, please contact us directly. JARA reserves the right to add to, alter or amend any of the above terms, conditions and rules as and when it deems necessary.
Last Updated: 29th April, 2022
