BOOKING TERMS AND CONDITIONS

GENERAL POLICIES

CHECK-IN / CHECK-OUT POLICIES

Check-In Time 01:00 PM | Check-Out Time 11:00 AM

ALL-INCLUSIVE

Three a la carte meals are provided daily, along with snacks and popular alcoholic and soft drinks. Only food and drink provided by JARA are permitted to be consumed on site during your stay. All consumable items are subject to availability. PREMIUM COLLECTION sold separately. Customers are respectfully advised to finish all food and drink ordered before reordering - ensuring you only order as much as you are able to consume. Restrictions apply. Management reserves the right to refuse service without reason.

Alcoholic beverages are served from 12:00 NOON - 12:00 MIDNIGHT, daily.

Corkage is available on selected spirits and wines. Guests are required to email ahead should they wish to pay for corkage on their own alcohol.

DAILY SCHEDULE

8:30am – 10:30am Breakfast
1pm-3pm - Lunch
4:30pm -Sweet Treats
7pm - Sundowners
8pm-10pm - Dinner
10pm - Fire Pit
​​​​​​​Midnight - Lights out

POWER GUIDELINES

Museyo has no grid power. We run on a mix of ‘big gen’, ‘small gen’, solar and inverter batteries. All lights and plugs for small devices will run around the clock.

  • Air-Conditioners and Water Heaters will operate between the following times for your comfort: 5pm-7:30pm and 10pm – 10am

QUIET HOURS

12midnight to 8AM. If you become aware of a disruptive guest, please contact Reception staff immediately by room intercom or in person. Televisions, voices, and media devices must be kept at a respectful low level at all times.  Doors should be opened and closed quietly. No congregating or running in halls.

CHECK-IN / CHECK-OUT

Unless otherwise stated in the specific rate plan terms & conditions, check-in time is after 1PM and check-out time is 11AM. For early arrival before 1PM, it is recommended to pre-book early check-in. JARA may accommodate late check-out after 11AM for an additional fee; subject to room availability.

REQUESTS

All requests entered sent at the time of booking are subject to availability and JARA bears no responsibility should it be unable to fulfil certain requests.

ROOM OCCUPANCY

The total number of occupants in a room, including children, shall not exceed three people. 

If you have any questions regarding JARA's Maximum Occupancy Policy, our staff will be happy to explain in detail. Please also note that JARA reserves the right to refuse entry to any additional guest exceeding the maximum occupancy allowed for that room type. 

CHILDREN

JARA allows a child up to two years of age to stay for free. Baby cots are complimentary upon request and subject to availability. Children aged six to 17 years old are charged at N35,000 including taxes, daily (small bed provided, subject to availability) and food menu available.

AGE REQUIREMENT

Guests must be 18 years or older with photo identification at check-in. Guests under the age of 18 must be accompanied by an adult. JARA reserves the right to check photo identification. 

WiFi ACCESS

Access to our WiFi is free for registered guests. The hotel WiFi access code is subject to change without notice.  WiFi signals are subject to change without notice depending on location. JARA BEACH RESORT assumes no liability for guest use. 

DAMAGE TO HOTEL PROPERTY

JARA reserves the right to charge guests the cost of rectifying damage or soiling, caused by accidental, deliberate, negligent or reckless act of the guest to JARA's property or structure.

SAFE DEPOSIT BOX

Guests are encouraged to keep their valuables in the in-room safe. JARA shall not be liable for the loss of money or other personal valuables during your stay.

PARKING

Staying guests are limited to one complimentary parking space daily. 

PETS

JARA maintains a strict no-pets policy on its premises except for guide dogs.

PROHIBITED ITEMS

The following items are not permitted in JARA's premises:

  • Animals of any kind, except guide dogs

  • Flammable, explosive or otherwise hazardous materials 

  • Objects emitting a foul odour

  • Unregistered firearms or other weapons 

  • Objects of an unusually large size or in unusually large quantities 

  • Articles related to use in gambling, prostitution, smuggling or other illicit acts

  • Illegal drugs or other articles, the possession of which is prohibited by the laws of Nigeria.

JARA reserves the right to refuse entry to any guest found to be in possession of prohibited items. Guests shall be solely liable and responsible for all loss financial or otherwise, and damage that may be caused by such items.

PHOTOGRAPH'S AND VIDEOGRAPHY

Using photographs and videos taken in the hotel for commercial or public purposes is strictly prohibited. Those who do so will be subject to prosecution. Any professional shoots would need to be prior discussed and agreed to. i.e. music videos, brand shoots, product endorsements etc.

FIRE SAFETY POLICY

The resort is fully equipped with smoke detectors, fire safety information in the guest room welcome book including emergency evacuation plans. Please review this important information.

VISITORS

To maintain an exclusively inclusive experience, JARA operates no walk-in guest policy for regular single/ multi-room paying. Our Day Pass is available, if booked and paid for in advance. Guest are permitted for weddings/ private (full-house) bookings, where all visitors are required to register on arrival at the Reception and are requested to leave the premises by 12midnight latest.

CCTV

CCTV systems operate in the resort's communal areas. Video surveillance is carried out for the guests’ and staff’s personal security and to ensure the high standard of service.

LOST AND FOUND

JARA expects guests to do a thorough check of their rooms and communal areas before leaving the property to ensure no items/ personal possessions have been left. JARA will make efforts via email to contact the guest if it becomes aware of anything that has been left, within 24 hours. It is the responsibility of the guest to retrieve any item(s) from JARA. If any item remains at JARA for more than 30 calendar days since the date of departure and no attempts have been made to retrieve the item, JARA will donate or destroy the item.

HEALTH AND WELL-BEING POLICIES

EXCESSIVE NOISE AND PARTIES

T​o ensure all guests enjoy the comfort and safety of the facilities we offer, JARA upholds a strict zero tolerance policy towards commotion, excessive noise and parties. Any person found to be on our premises creating excessive noise or otherwise causing a disturbance will be requested to leave the resort without refund.

INAPPROPRIATE BEHAVIOUR

Should any action by a guest, may it be towards our staff or otherwise, be deemed inappropriate by JARA, or if any inappropriate behaviour is brought to attention, JARA reserves the right, after the allegations have been investigated, to take action against the guest which may result in, but not limited to, being asked to leave without a refund for any services incurred.

SMOKING

Smoking is only permitted in designated areas of the resort as well as on bedroom balconies (only). There will be a N100,000 fee for thorough cleaning services charged to guest who chooses to smoke in a bedroom or indoor area, to restore it back to its original condition. 

IMPORTANT

Please be informed that JARA BEACH RESORT will not take any responsibility for and products/ services being offered or provided by external providers outside of the resort. The resort does not take any liability for accidents or other exceptional incidents in connection with the above mentioned services respectively.

PAYMENT POLICIES

CURRENCY AND TAX 

Rates are in Nigerian Naira (NGN) and are subject to 7.5% VAT, unless otherwise stated.

PAYMENTS

Bookings are only confirmed upon fully payment, prior to your arrival.

THIRD-PARTY BOOKING SOURCES

In the case of cancellation or modifications to reservations made through sources other than directly with JARA BEACH RESORT or its own website, the resort recommends that guests first contact their source of booking for assistance before approaching resort staff.

JARA BEACH RESORT | CANCELLATION POLICY

BOOKINGS ARE NON-REFUNDABLE, BUT ARE TRANSFERABLE

If for any reason you need to cancel your reservation, please let us know 48 hours prior to your arrival to avoid a cancellation charge, which will be equal to your first night room rate.

With notice prior to 6PM, 48 hours before your scheduled arrival date, your booking can be transferred, once, to a future date within three calendar months of the original scheduled arrival date.

If a refund is provided - due to a double-booked date, or guest names not  being forthcoming for example, refunds will be  provided subject to a N2,500 admin and handling fee.

JARA BEACH RESORT is not responsible for weather conditions, personal emergencies, or schedule changes.

NO SHOW CHARGES

We will keep your room available for the duration of your booking should you fail to check in on the scheduled arrival date. The room will be treated as paid for and occupied.

 

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This is a non-exhaustive list of general policies upheld by JARA BEACH RESORT. Should you require any clarification on terms not stated here, please contact us directly. JARA reserves the right to add to, alter or amend any of the above terms, conditions and rules as and when it deems necessary. 

Last Updated: 26th June 2020

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OFFICE HOURS: 9AM-6PM MONDAY-SATURDAY (SUNDAY'S CLOSED)

Kindly explore our RATES and FAQ pages before calling

BOOKINGS ARE CONFIRMED STRICTLY VIA THE BOOKING REQUEST FORM, THEN EMAIL

Tel: +234 902 524 3360 (Whatsapp) 

bookings@jarabeachresort.com

ADDRESS: Museyo Beach, Eleko, Lotu Street, Off Lekki Free Trade Zone Road, 105101

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© 2020 JARA BEACH RESORT

RC 1424441